Frequently Asked Questions (FAQ)
1. What payment methods does BRICZO accept?
We offer secure and flexible payment options to make your shopping experience easy. You can pay using:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Stripe
- Apple Pay and Google Pay for mobile purchases
All payments are processed through secure encryption to protect your personal and financial information.
2. How do I place an order on BRICZO?
Shopping with BRICZO is simple. Browse our collections, choose your items, and click "Add to Cart." Once you're ready, proceed to checkout, where you'll enter your shipping and payment details. You’ll receive an email confirmation after completing your purchase.
3. How long does BRICZO shipping take?
Shipping times vary depending on your location:
- Domestic: 7-14 business days
We offer fast and reliable shipping, with a tracking number provided as soon as your order is dispatched.
4. Can I return an item if I'm not satisfied?
Yes, we offer a 30-day return policy. If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange, as long as the product is in its original condition and packaging. To start a return, email us at support@briczo.com with your order number and reason for return.
5. Does BRICZO offer a product warranty?
Yes, our products come with a 1-year warranty, covering any manufacturing defects. Please check the product page for specific warranty details. If you have any issues within the warranty period, contact us for repair or replacement options.
6. How do I track my BRICZO order?
After placing your order, you’ll receive a tracking number via email once your package has shipped. You can use this number to track your order directly on our website or via the shipping carrier’s tracking page.
7. How do I contact BRICZO customer service?
If you need help, our customer service team is here for you. You can reach us through:
- Email: support@briczo.com
- Live Chat: Available on our website from 9 AM to 6 PM, Monday to Friday.
We strive to respond within 24 hours during business days.
8. Does BRICZO ship internationally?
Yes, BRICZO offers international shipping to most countries. Shipping fees and delivery times will vary depending on your location. You’ll see the estimated shipping cost and delivery time at checkout.
